FAQs

The FAQs section was designed to answer the most frequently-asked questions which our customers have about Unical products, which are dedicated to heating and air conditioning in all settings: private homes, offices, factories, warehouses, schools, hospitals, etc.

If you have specific doubts about the operating principle of our products, our first tip is to consult the instruction handbook supplied with your appliance.

The FAQs section was designed to answer the most frequently-asked questions which our customers have about Unical products, which are dedicated to heating and air conditioning in all settings: private homes, offices, factories, warehouses, schools, hospitals, etc.

If you have specific doubts about the operating principle of our products, our first tip is to consult the instruction handbook supplied with your appliance.

Heating
Do you have an on-line shop which sells your products from the heating catalogue?

The products included in the Heating catalogue are not available for purchase from an on-line shop. These products are not even sold in large retail chains or outlets. This is because Unical's line of heating products are top-quality professional pro...

Solar-heat system
Do you have an outlet selling products from the Unical solar heating range?

No, we don't have an outlet which sells products from our solar heating line. In actual fact, the products in this catalogue are not available from supermarkets or on-line. Indeed, the products in the solar heating line are top-quality professional p...

Heating
Do you have an outlet where I could purchase heating system products?

The products in the Unical heating system catalogue are not available for purchase from an outlet, or from supermarkets, or from an on-line shop. This decision was made owing to the fact that the products in Unical's heating line are top-quality prof...

Air-conditioning
Is there an on-line shop which sells Unical air conditioning units?

No, you cannot purchase Unical air conditioning products in outlets, or supermarkets, or on-line. The air conditioning units designed and built by Unical are top-quality professional products which must be installed by expert technicians in accordanc...

Heating
What is the difference between a condensing boiler and a non-condensing or conventional boiler?

The main difference between a condensing boiler and one that does not use the condensing principle or a conventional boiler lies in the type of combustion. Indeed, the combustion of natural gas or methane produces heat, and since the CH4 methane mole...

Air-conditioning
What should I do in the event of an air conditioning system failure?

The first thing to do when the air conditioning system is not working properly is to consult the use and maintenance manual. There are two types of air conditioning system use and maintenance manuals: one reserved for the user and the other, which is...

Solar-heat system
How do I find the nearest service centre for my solar heating system?

To find your nearest solar heating system service centre, visit the section entitled Service in Italy....

Solar-heat system
Why can't Unical solar heating products be purchased in supermarkets?

No, products from the Unical solar heating catalogue are not available for purchase from supermarkets, nor in outlets or on-line shops. The reason is quite simple: Unical's solar heating products are top-quality professional products which must be in...

Air-conditioning
How can I purchase spare parts for air conditioning systems?

The spare parts for our air conditioning systems are distributed and therefore available for purchase from the......

Heating
How can I save money with an independent heating system?

If you have purchased a Unical wall-hung boiler, the Unical Certified Operator or Technical Service operator has already adjusted the modulating thermostat fitted on it to the optimum setting (for instance, REGOLAFACILE) when it was commissioned....