FAQs

The FAQs section was designed to answer the most frequently-asked questions which our customers have about Unical products, which are dedicated to heating and air conditioning in all settings: private homes, offices, factories, warehouses, schools, hospitals, etc.

If you have specific doubts about the operating principle of our products, our first tip is to consult the instruction handbook supplied with your appliance.

The FAQs section was designed to answer the most frequently-asked questions which our customers have about Unical products, which are dedicated to heating and air conditioning in all settings: private homes, offices, factories, warehouses, schools, hospitals, etc.

If you have specific doubts about the operating principle of our products, our first tip is to consult the instruction handbook supplied with your appliance.

Heating
I have a problem with my heating system: what should I do?

If you have encountered a problem with your heating system we recommend you consult the use and maintenance manuals....

Heating
Where do I find the nearest heating system service centre?

To find out the nearest Unical branded heating systems service centre, visit the section entitled Unical Service. ...

Solar-heat system
I have a problem with my solar heating system: what should I do?

If you have encountered a problem with your solar heating system, first of all we recommend you consult the use and maintenance manuals. Usually, when a problem arises with the solar heating system, the causes may depend either on the user or on the ...

Solar-heat system
Can products from the Solar heating line be purchased on-line?

No, the products included in Unical's Solar heating catalogue cannot be purchased on-line. But that's not all. The solar heating products designed and built by Unical cannot be purchased in outlets or supermarkets either. There is a very simple reaso...

Solar-heat system
Could you tell me where to find spare parts for the solar systems?

The spare parts for solar heating systems designed and built by Unical are distributed by the Unical Assistance Network or by Unical Certified Operators....

Heating
Who should I contact to commission a product from the Unical heating catalogue?

To commission all the products included in the Unical heating systems catalogue, it is always advisable to contact your local Certified Operator, also referred to as Unical CO or Unical Installer. Alternatively, you can contact your nearest Authorise...

Heating
Who should I contact to arrange a service call on a Unical heating product still under guarantee?

To arrange a service call on a Unical heating product still under guarantee, please contact your local Certified Operator, also referred to as a Unical CO or Unical Installer....

Heating
Any tips on reducing costs to heat rooms with an independent heating system?

To reduce costs to heat rooms if you have an independent heating system, first of all it would be advisable to have quite a recent boiler. Indeed, technical progress is also made on durable goods, such as boilers: a sector which has witnessed surpri...

Heating
When a domestic hot water (DHW) tap is turned on, the boiler does not start. What should I do?

If the boiler does not start when you turn on a hot water tap, make sure the flow rate at the water drawing point is sufficient. If the flow rate is sufficient, then check that the pressure on the boiler pressure gauge is at least 1 bar....

Air-conditioning
Have you set up an outlet with the products included in your Air Conditioning catalogue?

No, we don't have an outlet where the products included in the Unical branded air conditioning product catalogue can be purchased. Not only is it impossible to purchase these products on-line, they are also unavailable from supermarkets....